Returns & Exchanges

At Arabella Hair, we want you to be completely satisfied with your luxury extensions. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unaltered condition.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and return shipping address.

2

Prepare the Package

Ensure the hair extensions are unused, attached to the original backing card, and placed in their original packaging to qualify for a full refund.

3

Ship the Item

Securely pack your items and send them back to our warehouse using a trackable shipping service to ensure safe delivery of your return.

4

Inspection and Refund

Once our quality control team verifies the condition of the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing